Contact Support
Requires: Congregation Admin
Open this page (login required)
1
Open Contact Support
Send a message directly to the Sphere support team from within the app.
2
Compose your message
Describe your question or issue in the message field.
3
Attach a picture if helpful
Attach a screenshot or photo to show exactly what you are seeing - useful for visual issues or error messages.
4
Send and track replies
Submitted messages become a ticket you can return to. Replies from support appear in the same conversation.
5
Check for unread replies
A number badge on the Contact Support menu button shows how many replies you have not read yet.
How do I know if support has replied?
A number badge appears on the Contact Support menu button showing your unread reply count.
Can I attach a picture to my message?
Yes, you can attach a picture to help illustrate your issue when composing a message.
Can I see my past support conversations?
Yes, previous tickets and their replies stay available so you can refer back to them.
Who can use Contact Support?
Only congregation admins have access to this feature.
Purpose
Send a ticket-style message directly to the Sphere support team
Attachments
Pictures can be attached to show your issue
Unread indicator
A number badge on the menu button shows unread replies